LEGAL

Terms & Conditions

Last updated: 15 September 2022 · All questions and cancellations send to hello@blissandstars.com

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By booking a retreat, workshop, or coaching session with Bliss & Stars, you confirm that you have read and agree to the following terms and conditions. Please contact us if anything requires clarification.

Cancellation Policy

1.1 Registration for workshops, courses, and retreats is binding upon receipt of a confirmation email. Cancellation more than 35 days before the start date: 100% refund. Cancellation less than 35 days before the start date: no refund. Guests are strongly advised to take out travel insurance to cover any cancellation costs.

1.2 Coaching session cancellations must be made at least 12 hours before the session. Sessions scheduled before 9am have a 100% cancellation fee if cancelled after 8pm the night before. Exceptions are at Bliss & Stars’ discretion.

1.3 Workshops, courses, and retreats booked at discounted rates cannot be cancelled. Discounts cannot be applied retroactively.

1.4 Retreats may be rescheduled with at least 14 days’ notice, subject to availability. Rescheduled retreats are non-refundable, cannot be changed again, and must be completed within 6 months of the original start date. Any price difference is the guest’s responsibility. Exceptions are at Bliss & Stars’ discretion.

1.5 Retreats booked at last-minute discounted rates cannot be rescheduled.

1.6 Standard-rate bookings cannot be rescheduled to benefit from a later discount.

1.7 No refunds are issued for dissatisfaction or unforeseen circumstances arising after arrival.

1.8 Gift vouchers must be used within 12 months of the issue date and are non-refundable.

1.9 No refunds are issued for no-shows or unused days resulting from early check-out or late check-in. Bliss & Stars is not responsible for flight delays or cancellations.

1.10 Late check-ins may be permitted at Bliss & Stars’ discretion. We provide a scheduled group transfer at the start and end of each retreat. Additional transfers required due to late arrivals or early departures will incur a fee of R950 per trip to cover fuel, time, and staffing costs.

1.11 All cancellations must be submitted in writing to hello@blissandstars.com.

1.12 A 10% administration fee will be deducted from any refund issued for retreats, workshops, or personal sessions.

Bursary Spot Cancellations & Rescheduling

2.1 Bursary spots cannot be rescheduled or transferred.

2.2 Contributions are refundable if cancellation is made at least 30 days before the retreat start date.

2.3 Cancellations made less than 30 days before the start date are non-refundable. These funds are placed into a dedicated bursary reserve for future participants.

2.4 By accepting a bursary spot, you agree to these terms.

Payment Terms & Methods

3.1 A 50% deposit is required to secure your booking. Full payment is due 6 weeks before the retreat. Bookings made within 8 weeks of the start date require payment in full. Late payments may result in cancellation of the booking without refund.

3.2 Current pricing is listed on the website.

3.3 Accepted payment methods: cash (in-person coaching sessions only); credit card (Visa or Mastercard) via Payfast; EFT (local or international) via Payfast.

3.4 Clients are responsible for managing their own recurring payments.

Arrival Responsibilities

4.1 No-show policy. Failure to arrive without prior notice results in full deposit forfeiture. Rescheduling may be offered at Bliss & Stars’ discretion, subject to availability.

4.2 Pre-arrival communication. Guests must review arrival instructions in full. If clarification is needed, please contact us at least 24 hours before arrival.

4.3 Limitation of liability. Bliss & Stars is not liable for delays or missed arrivals resulting from misunderstood instructions, discharged devices, or similar circumstances. Any resulting costs are the guest’s responsibility.

4.4 We recommend charging all devices fully before departure and carrying backups — a portable charger, offline maps, or printed directions.

Discounts

5.1 Discounted rates are offered at Bliss & Stars’ discretion and follow the cancellation policy set out in clause 1.3.

5.2 Discounted rates must be prepaid in full and are non-refundable unless the booking is cancelled by Bliss & Stars.

Transport to Bliss & Stars

Guests are responsible for their own transportation to the retreat. Bliss & Stars may, at its discretion, assist in connecting guests for ride-sharing arrangements but accepts no liability for accidents, delays, or losses incurred during travel.

Private Retreats — Exclusive Use

7.1 Bookings more than 180 days in advance: 10% refundable deposit on booking; 50% non-refundable payment due 150 days before arrival; 40% non-refundable balance due 90 days before arrival.

7.2 Bookings within 180 days: 20% non-refundable deposit on booking; 80% non-refundable balance due 90 days before arrival.

7.3 Bookings within 90 days: 100% non-refundable payment required at time of booking.

7.4 Late or incorrect payments may result in cancellation of the booking.

7.5 All private retreat payments are non-refundable. Travel insurance is strongly recommended.

7.6 All cancellations must be submitted in writing to hello@blissandstars.com.

7.7 Requests for changes must be submitted in writing. Approval is at Bliss & Stars’ discretion. Early departures do not entitle clients to refunds.

7.8 Bliss & Stars reserves the right to make changes to or cancel bookings. In the event of minor changes, alternative arrangements will be offered. In the event of substantial changes, clients may accept alternatives or cancel; refunds will exclude reasonable expenses already incurred.

Copyrights

The Bliss & Stars trademark and all associated materials — including images, videos, written content, and programme materials — may not be used without prior written consent. All materials are licensed for personal use only and may not be shared, copied, or resold.

Confidentiality

9.1 All personal information and experiences shared within the retreat context are treated as confidential, except where there is a risk of harm, unlawful activity, or a legal obligation to disclose.

9.2 Personal data remains confidential unless required by law or explicitly permitted by you.

9.3 Guest experiences may be referenced anonymously in promotional material. You may withdraw this permission at any time by writing to us.

Guarantees

Bliss & Stars does not guarantee specific outcomes. Results vary based on individual engagement and external factors.

Important. Somatic experiencing and mindfulness programmes are not therapy, psychiatry, or medical treatment, and are not a substitute for professional medical or psychological care. Bliss & Stars reserves the right to discontinue a programme if it is deemed unsuitable for a guest’s circumstances.

Liability

By booking, clients confirm that they are physically and mentally fit to participate in the retreat programme. Clients accept personal responsibility for their participation and release Bliss & Stars, its staff and representatives from liability arising from their attendance.

Force Majeure

In the event of circumstances beyond Bliss & Stars’ reasonable control — including but not limited to pandemics, natural disasters, government restrictions, or acts of terrorism — standard cancellation terms apply. Vouchers may be issued at Bliss & Stars’ discretion.

Where Bliss & Stars is unable to fulfil a booking due to such extraordinary circumstances, a voucher may also be issued in lieu of a refund.

Terms & Conditions

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