Bliss & Stars Retreat

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We care about you and your privacy so we have designed this privacy policy in order to inform our users about the way we collect any kind of information from them and how we use that information. By using BLISS AND STARS (the “website”), you agree to the terms of this Privacy Policy and Terms & Conditions.

Bliss and Stars collects information such as your name, email address and phone number when you contact us with initial queries or to make a booking. Please go through the document carefully in order to understand our privacy policy.

We may change this document or make some adjustments from time to time so please visit this page regularly to stay up to date.

Information and its use:

When purchasing our services, or simply signing up for our e-mail newsletter, you are required to enter personal details including:

  • Your name
  • Email address
  • Postal address
  • Country
  • Phone number(s)
  • Debit or credit card details (when making payment)

We collect the information from you in order to:

  • Inform you about all the latest products, deals and other information relevant to you. All information is sent via e-mail.
  • Track your activity on our site. We may use this information in order to conduct market research that will help us deliver a customized service to our users. Our tracking activities do not have any impact on your website browsing experience and these activities are completely safe.

You can choose not to provide certain information, but in so choosing you may not be able to take advantage of many of our features. We use the information that you provide in order to: respond to your requests, customise future experiences for you, and improve our operations, and communication with you.

You can visit our website, read materials, and browse the website’s contents without giving us any personally identifiable information. In order to provide you with the most efficient and enhanced personalized service and attention: we collect certain information automatically.

How We Collect and Use Information:

Log Files. When you visit our website: certain information is automatically gathered by our servers from your browser. The information includes your IP address, browser specifications, Internet service used, pages you visit, type of platform and the number of clicks. By doing this we analyze trends and brands, prevent fraud, gather demographic info and much more. We do not share the log files and they are safe.

Cookies. When you are visiting our site or using our services we use “cookies” to track some information. Cookies are actually extremely small files that are placed on your computer. They allow us to keep track of the number of visitors and recognize the repeat visitors from the new ones. Furthermore, cookies allow us to save user preferences and keep track of the current user trends. For us cookies are important and if your browser rejects all cookies you will not have proper use of the website. Any user that rejects the use of cookies assumes all the responsibilities for any possible loss. The cookies are not linked to any Personally Identifiable Information (“PII”).

What cookies the “website” uses:

  • Strictly Necessary Cookies – these cookies are essential in order to enable you to move around the “website” and use its features. Without these cookies, services you have asked for (such as navigating between pages, using a shopping cart or e-billing services) cannot be provided.
  • Analytics and Performance Cookies – we make use of analytic cookies to analyze how our visitors use the “website” and to monitor the website’s performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the “website”. The information collected by these cookies is not associated with your personal information by us or by our contractors.

Web Beacons. “Web beacons” are often used together with cookies to personalize the website for our users. They are also used to collect a small amount of information about our visitors. Web beacons, that are also called “clear gifs” or “pixel tags” are actually small graphic images that are transparent. Also, the use of Web beacons is sometimes through email in order of understanding the behavior of our Users. Web beacons are not linked to any PII.


Bliss and Stars website is hosted on Namecheap. They provide us with an online platform that allows us to present and sell our products and services to you. Your data is stored through Namecheap data storage, databases, and the general WordPress application. For more insight, you may also want to read the Namecheap Terms of Service or Privacy Statement.

Third-party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Bliss and Stars use Payfast.co.za as our payment gateway, please refer to their privacy policy here.


When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Contact Terms

Telephone: We may contact you personally if we feel it is necessary for us in order to fulfill our obligations towards you or even answer your queries. We may also call you to get your permission to post your success story on our website.

Email: We reserve the rights to send emails to those who signed up on our website or posted any query. We will never spam you. If you are interested in not receiving any email from us, you can always unsubscribe us. All the emails are sent by our company and we don’t share your personal details with third party sites, other than MailChimp, and in their case specifically only for the purposes of administering our newsletter. You may unsubscribe to any of our online e-mail updates by following the unsubscribe instructions in the body of an e-mail message. We will take commercially reasonable steps to implement your opt-out requests promptly.


Bliss and Stars may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Changes to Our Privacy policy

We reserve the right to modify or make adjustments in this privacy policy without prior notice. Should any of these changes generate an error or discrepancy, you, as the user, agree that the website and its company shall not be held liable for any damages caused by the said issue. We recommend that you check the Privacy Policy when you visit our Website to be sure that you are aware of and understand our current policy. If we make material changes to this policy, or in how we use or collect your personally identifiable information, we will prominently post such changes prior to implementing the change. We will not make any retroactive material changes in how we handle previously collected personal information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will e-mail registered website visitors information on material changes to this Privacy Policy.

Conditions of Use, Notices, and Revisions

If you choose to visit our Website, your visit and any dispute over privacy are subject to this Privacy Policy and our Terms and Conditions. If you have any concern about privacy at our Website, please contact us with a thorough description of that concern, and we will address it to the best of our ability. As our business changes, our Privacy Policy and Terms and Conditions may change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you.


We incorporate standard industry practices internally and with our service providers, which we believe suits the degree of sensitivity of the information involved to maintain the security of your personal information and to avoid its disclosure except as described in this Privacy Policy.

Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. Our policy is to limit access to personal data to those employees or agents with a specific need to access or retrieve this information. To maintain security, we conduct internal reviews of our security measures on a regular basis.

Your rights

You have the full rights to update/modify your personal information attached to your account. You also hold the right to inform us not to use your information for any of our advertising or marketing purposes.

You can send us an email by clicking here

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