Bliss & Stars Retreat

PRIVACY POLICY

We care about you and your privacy so we have designed this privacy policy in order to inform our users about the way we collect any kind of information from them and how we use that information. By using BLISS AND STARS (the “website”), you agree to the terms of this Privacy Policy and Terms & Conditions.
Bliss & Stars collects information such as your name, email address and phone number when you contact us with initial queries or to make a booking. Please go through the document carefully in order to understand our privacy policy.
We may change this document or make some adjustments from time to time so please visit this page regularly to stay up to date.

Information and Its Use
When purchasing our services, or simply signing up for our e-mail newsletter, you are required to enter personal details including: Your name, Email address, Postal address, Country, Phone number(s), Debit or credit card details (when making payment).

We collect this information in order to:
• Inform you about the latest products, deals and other relevant information (via e-mail).
• Track your activity on our site for market research to deliver a customized service.
You may choose not to provide certain information, but this may limit your ability to use some features. We use your information to respond to requests, customize future experiences, and improve operations and communication with you.

You can browse our website without giving personally identifiable information. However, we collect certain information automatically to provide the most efficient and personalized service.

How We Collect and Use Information
Log Files
When you visit our website, certain information is automatically gathered, including IP address, browser specifications, internet service provider, pages visited, platform type, and number of clicks. This helps us analyze trends, prevent fraud, and gather demographic information. Log files are not shared and are safe.
Cookies
We use cookies to track visitor information. Cookies help distinguish repeat visitors, save preferences, and follow user trends. If you reject cookies, the website may not function properly. Cookies are not linked to Personally Identifiable Information (PII).
Types of Cookies Used:
• Strictly Necessary Cookies: Enable you to move around the site and use features such as shopping carts or e-billing.
• Analytics and Performance Cookies: Help us analyze site use and monitor performance, improve services, and fix issues.

Web Beacons
We may use web beacons (also called clear gifs or pixel tags) together with cookies to personalize the website and collect information. They may also be used in emails to understand user behavior. Web beacons are not linked to PII.

Hosting and Storage
Bliss and Stars website is hosted on Namecheap. Data is stored through Namecheap’s data storage, databases, and WordPress. For more information, refer to Namecheap’s Terms of Service or Privacy Policy.

Third-Party Services
Third-party providers collect, use, and disclose information only as needed to perform their services. Payment processors and gateways have their own privacy policies. Please review them to understand how they handle your information.
Bliss and Stars uses Payfast.co.za as our payment gateway. Please refer to their privacy policy.

Links
Our website may contain links to other sites. We are not responsible for their privacy practices and encourage you to read their privacy statements.

Contact Terms
Telephone: We may contact you to fulfill obligations, respond to queries, or request permission to post your success story.
Email: We may email users who signed up or submitted queries. You can unsubscribe at any time. We never spam and only share details with Flodesk for newsletter purposes.

Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.

Changes to This Policy
We reserve the right to change this Privacy Policy without prior notice. We recommend checking this page regularly. If material changes are made, we will post them prominently or notify registered users via email.

Conditions of Use, Notices, and Revisions
By visiting our site, you agree to this Privacy Policy and our Terms and Conditions. Concerns about privacy can be addressed by contacting us directly. Our policies may change over time; please review regularly.

Security
We implement industry-standard practices to protect your personal data. Access is limited to employees or agents who need it. While we secure data, internet transmissions cannot be fully guaranteed.

Your Rights
You may update or modify your personal information at any time. You also have the right to request that we do not use your information for advertising or marketing purposes. You can email us: hello@blissandstars.com

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